General terms and conditions of sale

Last revised: 2026-09-26

Version 2026-08-29

Who is selling

• Owner: Gestora del Centre illa Carlemany, SLU
• Tax ID (NIF): L-701412-V
• Address: Av Carlemany 70 - AD700, AD700 Escaldes-Engordany, Andorra
• Contact: cinemes@illa.ad
• Telephone: +376892044

What you are buying

These terms and conditions govern the purchase of tickets and products through this website. A ticket entitles you to attend the specific screening shown on it —film, date, time and screen— and, where the screening has numbered seating, to the seat allocated.

By completing your purchase you accept these terms and conditions. We recommend that you save or print them: they are the ones in force at the time of your purchase.

Prices and payment

• Prices are shown in euros and include the applicable VAT. Before paying you will see a full breakdown of the amount.
• Payment is made by card through the bank’s payment gateway.We do not receive or store your card details.
• The purchase is completed when the payment provider confirms the transaction and you receive the confirmation with your tickets.

How you receive your ticket

Tickets are sent to the email address you provide, with a QR code that is scanned at the entrance to the screen. You don’t need to print them: just show the code on your phone.

Please check that your email address is correct. If you don’t receive the email, check your spam folder and contact us before buying again.

Refunds and right of withdrawal

Tickets cannot be exchanged or refunded. Article 103(l) of Spanish Royal Legislative Decree 1/2007 (Real Decreto Legislativo 1/2007, the consolidated text of the General Law for the Protection of Consumers and Users) excludes from the right of withdrawal leisure and entertainment services provided on a specific date, which is the case for a cinema screening. By buying you expressly accept this exclusion.

We will refund the full amount when the cause is ours:

• If the screening is cancelled.
• If we change the date, time or film and the change does not suit you.
• If the screening is interrupted by a technical problem and cannot be resumed.

In those cases we will notify you at the email address used for the purchase and refund your money using the same payment method you used, without you having to claim it.

Admission to the screen

• Age ratings. Admission to age-rated screenings is subject to the regulations in force. We may ask you for a document proving your age, and if it is not provided admission may be refused without the right to a refund.
• Punctuality. We recommend arriving early. Once the screening has started, admission may be restricted so as not to disturb the rest of the audience.
• One code, one admission. Each QR code allows a single entry. If a code that has already been used is presented, admission will be refused.
• Recording or photographing the screening, or reselling tickets, is not permitted.

Your obligations

The information you provide must be accurate and up to date, especially your email address: it is how we send you your tickets and how we would notify you of a cancellation.

Loyalty club

Club benefits —points, discounts and offers— are governed by the programme’s own terms and conditions and do not form part of the ticket price. Joining is free and voluntary, and you can leave whenever you wish.

Complaints

You can write to us at cinemes@illa.ad or use thecontact form. Official complaint forms are available to consumers.

The European Commission provides consumers with an online dispute resolution platform atec.europa.eu/consumers/odr.

Changes to these terms and conditions

We may update these terms and conditions. Your purchase is governed by the ones in force at the time it was made, which are the ones you accepted then.

Applicable law

These terms and conditions are governed by Spanish law. Where the law recognises the buyer as a consumer, the courts of the buyer’s place of residence shall have jurisdiction.